# HYER Boots > HYER Boots knowledge base – help articles and documentation. ## The Company - [What is the HYER story?](https://hyerboots.kustomer.help/en_us/what-is-the-hyer-story-Sk_6QXEn2.md): Our story began in 1875 when a wayward cowboy was looking for a pair of boots that could survive the frontier The shoemaker CH Hyer built a pair he felt c - [When was HYER founded?](https://hyerboots.kustomer.help/en_us/when-was-hyer-founded-BJwj4Q4nh.md): 1875 in Olathe Kansas - [HYER Values](https://hyerboots.kustomer.help/en_us/hyer-values-Sk_a4QNh2.md): We honor our LEGACY and the rich history of our family by crafting authentic boots that pay tribute to legendary riders of the past with a modern update fo - [Why should I buy HYER boots?](https://hyerboots.kustomer.help/en_us/why-should-i-buy-hyer-boots-rkIkrXEnn.md): Hyer boots is committed to delivering topquality authentic western boots that would make our founder proud We know you care about finding the bestfitting l - [How do HYER Boots products compare to other brands?](https://hyerboots.kustomer.help/en_us/how-do-hyer-boots-products-compare-to-other-brands-H1B7r7Nn2.md): Our products are handcrafted using premium materials and construction methods just as our founder intended making them stand apart from other brands typically - [What is the best way to get in touch with the HYER team?](https://hyerboots.kustomer.help/en_us/what-is-the-best-way-to-get-in-touch-with-the-hyer-team-BkxPUX433.md): For the quickest response please reach out via the Hyer Chat Please be advised our support team operating hours our MF 8am 6pm CST - [Is the HYER Boots Team Hiring?](https://hyerboots.kustomer.help/en_us/is-the-hyer-boots-team-hiring-rJFSU7Eh2.md): We are always looking for amazing talent to join our team Please visit our careers page to see open roles ## Product - [What is Goodyear welt construction?](https://hyerboots.kustomer.help/en_us/what-is-goodyear-welt-construction-SkNIhQN2n.md): Goodyear welt construction is a traditional and durable method used in crafting footwear It involves stitching a welta strip of leatherto both the upper and - [What type of insole is in a HYER boot?](https://hyerboots.kustomer.help/en_us/what-type-of-insole-is-in-a-hyer-boot-Hkow2QVn3.md): Hyer boots have fullgrain cowhide leather channeled insoles - [Why are leather outsoles oiled?](https://hyerboots.kustomer.help/en_us/why-are-leather-outsoles-oiled-Bk1tn7E22.md): The oil infused barrier on the exterior of the sole adds longevity and aids in repelling moisture - [What kind of leathers are HYER boots made of?](https://hyerboots.kustomer.help/en_us/what-kind-of-leathers-are-hyer-boots-made-of-SkPqnQE2n.md): Hyer boots are made of premium handselected leathers that range from soft cowhide and goat articles to elegant exotics such as ostrich and caiman - [What heel options does HYER have?](https://hyerboots.kustomer.help/en_us/what-heel-options-does-hyer-have-SJ6oh743h.md): We currently offer two styles of heels a Cutter Underslung and a Stockman Block The Cutter is a western style heel with a long base and the Stockman is a - [What toe options does HYER have?](https://hyerboots.kustomer.help/en_us/what-toe-options-does-hyer-have-S1m6nQE22.md): We currently offer two toe profiles within our style assortment Cutter and Broad Square The Cutter toe is a medium square toe that has a slight cutback and - [What is the lining in HYER boots made of?](https://hyerboots.kustomer.help/en_us/what-is-the-lining-in-hyer-boots-made-of-SJ7Ah7Vhn.md): Hyer boots are fully lined with premium cowhide - [What is the benefit of a leather side welt?](https://hyerboots.kustomer.help/en_us/what-is-the-benefit-of-a-leather-side-welt-SyFJ67V3n.md): The leather side welt sometimes referred to as piping aids in long lasting wear PlasticPVC versions crack and break down over time - [Is there an insert in a HYER boot?](https://hyerboots.kustomer.help/en_us/is-there-an-insert-in-a-hyer-boot-Byiga7V2n.md): Yes each pair of Hyer boots includes a dual density removable cushion insert Its polyurethane base gives added support and cushion while the heel area assists - [Are HYER boots made with steel shanks?](https://hyerboots.kustomer.help/en_us/are-hyer-boots-made-with-steel-shanks-Hy0ZT7V32.md): Yes Following suit with tradition a handplaced steel shank ensures overall support in the arch and boot itself - [What is the height of HYER boots?](https://hyerboots.kustomer.help/en_us/what-is-the-height-of-hyer-boots-r1Qm6m4n3.md): Most Hyer boots are 13 but we do have 11 height styles as well - [What is the heel height on HYER boots?](https://hyerboots.kustomer.help/en_us/what-is-the-heel-height-on-hyer-boots-r1nEpm4nh.md): Stockman Block Heel 1 12 Cutter Underslung Heel 1 34 - [What is the calf width on HYER boots?](https://hyerboots.kustomer.help/en_us/what-is-the-calf-width-on-hyer-boots-BybwamVhn.md): The circumference of the tops of Hyer boots or the calf width vary by boot size and style EXAMPLE Womens 13 broad square toe size 7 both widths 1 - [Where can I get HYER Boots repaired?](https://hyerboots.kustomer.help/en_us/where-can-i-get-hyer-boots-repaired-r1p96mE2h.md): Since Hyer boots are goodyear welt construction they can easily be repaired andor resoled at any local cobbler boot repair location - [Can I purchase alligator, caiman, and crocodile products in California?](https://hyerboots.kustomer.help/en_us/can-i-purchase-alligator-caiman-and-crocodile-products-in-california-BJTOR743h.md): Yes as of March 7 2023 alligator caiman Nile crocodile and Saltwater crocodile products can legally be sold and shipped to California residents under inte - [Custom Boots](https://hyerboots.kustomer.help/en_us/custom-boots-HkV_HSPTA.md): Right now we do not offer any custom work Were bringing back the family business after 50 years and working to make high quality comfortable boots right off ## Fit and Sizing - [Finding Your Size](https://hyerboots.kustomer.help/en_us/sizing-faq-HJQyJRBcn.md): What size should I order for Hyer boots Order your regular size in US shoe sizes If unsure contact us for personalized advice Do you provide a si - [What size should I order for Hyer boots?](https://hyerboots.kustomer.help/en_us/what-size-should-i-order-for-hyer-boots-rkV0KmV2n.md): If you have bought cowboy boots before stick with the size you normally wear in other brands If this is your first pair congratulations Our boots fit true t - [Do you provide a size conversion chart?](https://hyerboots.kustomer.help/en_us/do-you-provide-a-size-conversion-chart-rJ83c7N22.md): Yes we have a size conversion chart available - [What should I order if I'm between two half sizes?](https://hyerboots.kustomer.help/en_us/what-should-i-order-if-i-m-between-two-half-sizes-rJcC9XE2h.md): Choose the lower size for a snug fit or the higher size for a wider foot or higher instep - [How do HYER boots fit compared to other brands?](https://hyerboots.kustomer.help/en_us/how-do-hyer-boots-fit-compared-to-other-brands-H1dxo7E3h.md): Hyer boots fit true to US sizing so we recommend starting with whatever size you would normally buy in dress shoes - [How can I ensure a proper fit for HYER boots?](https://hyerboots.kustomer.help/en_us/how-can-i-ensure-a-proper-fit-for-hyer-boots-ryINomE3h.md): Boots should fit snug and comfortable Slight heel lift is normal excessive slippage indicates a smaller size As your boots wear in the heel leather will sof - [Will HYER boots work for individuals with a high instep?](https://hyerboots.kustomer.help/en_us/will-hyer-boots-work-for-individuals-with-a-high-instep-HksSiQ43h.md): Size up in width - [What options are available for individuals with wide feet?](https://hyerboots.kustomer.help/en_us/what-options-are-available-for-individuals-with-wide-feet-BkIPjmNnn.md): Mens boots D average and EE wide Womens boots B width Consider sizing up a half size - [Are there options for individuals with narrow feet?](https://hyerboots.kustomer.help/en_us/are-there-options-for-individuals-with-narrow-feet-rytjQN2n.md): We dont offer narrower widths but ordering down a half size may work - [Do HYER boots offer good arch support?](https://hyerboots.kustomer.help/en_us/do-hyer-boots-offer-good-arch-support-SJw9j742n.md): They provide good arch support due to their construction - [Can I wear orthotics or inserts with HYER boots?](https://hyerboots.kustomer.help/en_us/can-i-wear-orthotics-or-inserts-with-hyer-boots-rJknom4n2.md): Yes you can wear your own custom inserts with Hyer boots We have a removable insert in our boots that can be replaced Keep in mind you may need to order a l - [Do you offer mismatched sizes for different feet?](https://hyerboots.kustomer.help/en_us/do-you-offer-mismatched-sizes-for-different-feet-rJXRjmV2n.md): We only sell matching pairs but you can use inserts to accommodate different sizes - [How do I choose my size?](https://hyerboots.kustomer.help/en_us/how-do-i-choose-my-size-SyZf37V2h.md): If youve bought boots before buy the size youve bought in other brands If this is your first pair congratulations Choose your normal shoe size as Hyer b - [What is the best way to try on boots?](https://hyerboots.kustomer.help/en_us/what-is-the-best-way-to-try-on-boots-H1O7n7N33.md): Slip your foot into the boot You should feel a POP when your heel slides past the counter and onto the insole Validate the heel lift You should be able to li ## Orders - [How do I order HYER Boots?](https://hyerboots.kustomer.help/en_us/how-do-i-order-hyer-boots-SyoD14En2.md): You can order Hyer Boots through our online store or by visiting our partner - [How to order online?](https://hyerboots.kustomer.help/en_us/how-to-order-online-rkOoy44h3.md): To order online visit our website and select the desired product size and color Add the item to your cart and proceed to checkout You can securely pay usin - [Is my order secure?](https://hyerboots.kustomer.help/en_us/is-my-order-secure-rJwnJEN3n.md): Absolutely We prioritize the security of your personal information Our website utilizes industrystandard security measures to protect your privacy and ensure - [Can I order an item that is currently out of stock?](https://hyerboots.kustomer.help/en_us/can-i-order-an-item-that-is-currently-out-of-stock-ryFTkVN2h.md): v - [How long does it take to receive my order?](https://hyerboots.kustomer.help/en_us/how-long-does-it-take-to-receive-my-order-HkDyeNV3h.md): Once your order is placed we process it promptly Most orders ship within 34 business days Shipping times may vary depending on your location You can choose - [How can I track the status of my order?](https://hyerboots.kustomer.help/en_us/how-can-i-track-the-status-of-my-order-BywgxEVh3.md): You will receive email updates regarding the status of your order These emails will provide information on shipment tracking numbers and estimated delivery d - [Do I need to create an account to place an order?](https://hyerboots.kustomer.help/en_us/do-i-need-to-create-an-account-to-place-an-order-r1VQeNE2h.md): No creating an account is not required to place an order However having an account offers benefits such as faster checkout and order tracking You can create - [Are there any physical stores where I can purchase HYER Boots?](https://hyerboots.kustomer.help/en_us/are-there-any-physical-stores-where-i-can-purchase-hyer-boots-rJ_VeVEh2.md): Yes you can visit our Retail Locations to try on and purchase Hyer Boots in person For the addresses and operating hours of our stores please visit our websi - [Can I pick up my online order in person?](https://hyerboots.kustomer.help/en_us/can-i-pick-up-my-online-order-in-person-BkKLgVN2h.md): No we do not offer curbside pickup but our retailer partners may offer this service Visit our retailer locator to learn more - [Can I make changes to my order after it's been placed?](https://hyerboots.kustomer.help/en_us/can-i-make-changes-to-my-order-after-it-s-been-placed-HyCve4N23.md): We strive to process orders quickly which may limit the ability to make changes If you need to modify your order please contact our support team via the Hyer - [How do I start an exchange or return?](https://hyerboots.kustomer.help/en_us/can-i-return-or-exchange-my-order-HJEYgEN23.md): Yes we have a return policy in place If you need to return or exchange an item please refer to our Returns Exchanges page on our website for detailed instr ## Shipping - [Is shipping free?](https://hyerboots.kustomer.help/en_us/is-shipping-free-BydT6m423.md): Enjoy free shipping on orders 100 and over We offer FedEx Ground or USPS Priority shipping from our Kansas City warehouse - [How long does shipping take?](https://hyerboots.kustomer.help/en_us/how-long-does-shipping-take-Byzl07V33.md): Our boots typically ship within 34 business days from Kansas City Estimated arrival times vary based on the shipping method selected Free Shipping Ord - [Where does HYER Boots ship?](https://hyerboots.kustomer.help/en_us/where-does-hyer-boots-ship-HkDbCQNn2.md): We currently ship to the lower 48 US states and the District of Columbia We do not ship to Alaska Hawaii or internationally - [Will you ship to Alaska, Hawaii, or internationally in the future?](https://hyerboots.kustomer.help/en_us/will-you-ship-to-alaska-hawaii-or-internationally-in-the-future-rkM7C7V2h.md): We plan to expand our shipping options but specific plans have not been determined yet Stay updated by joining our email list - [Can I expedite my order?](https://hyerboots.kustomer.help/en_us/can-i-expedite-my-order-SyvVC74h2.md): Yes you can choose expedited shipping options during checkout including FedEx 2nd Business Day and Next Business Day - [Which carrier do you use for shipping?](https://hyerboots.kustomer.help/en_us/which-carrier-do-you-use-for-shipping-B1cBCXV3h.md): We use FedEx and USPS as our primary carriers - [Why can't you ship lizard or python products to California?](https://hyerboots.kustomer.help/en_us/why-can-t-you-ship-lizard-or-python-products-to-california-HkALAQNnn.md): California law Penal Code Section 653o prohibits the sale of lizard and python products Therefore we are unable to ship these items to addresses within Cali ## Promotions & Discounts - [Does HYER offer a Active Duty Military, Military Retirees, and Veterans discount?](https://hyerboots.kustomer.help/en_us/does-hyer-offer-a-active-duty-military-military-retirees-and-veterans-discount-ryjPrmEnh.md): Yes please reach out to our Hyer support team via chat to verify credentials and upon verification you will receive a discount - [I won a free pair of boots, how do I redeem them?](https://hyerboots.kustomer.help/en_us/i-won-a-free-pair-of-boots-how-do-i-redeem-them-BksPAg3p2.md): Add your favorite pair of Hyer boots to the cart and use your unique code in the discounts section at check out Make sure and input the code exactly as it read ## Returns and Exchanges - [Return Policy](https://hyerboots.kustomer.help/en_us/return-policy-H1eREgw92.md): Have an issue with what you received Click here to begin your return Have a more complicated issue Send us an email at returnshyerbootscom All orders a - [Do you offer free returns & exchanges?](https://hyerboots.kustomer.help/en_us/do-you-offer-free-returns-exchanges-ry9hC7N32.md): Yes we offer free returns and exchanges for unworn items at Hyer Boots - [What is your return policy?](https://hyerboots.kustomer.help/en_us/what-is-your-return-policy-SyyC07Enh.md): We accept returns and exchanges for items in unworn or unused condition within 30 days of receipt Please ensure the items have their original tags are unworn - [How do I return or exchange my order?](https://hyerboots.kustomer.help/en_us/how-do-i-return-or-exchange-my-order-SJ2ZJEV2h.md): To initiate a return or exchange visit ReturnsHyerBootscom and follow the instructions Once youve completed the process mail the package back to us You w - [How do I get a return label?](https://hyerboots.kustomer.help/en_us/how-do-i-get-a-return-label-rkmQyNE22.md): You can print your return label at ReturnsHyerBootscom For further assistance please reach out to us at returnshyerbootscom or via our Hyer support ## Dealer Inquiry - [Want to sell our boots?](https://hyerboots.kustomer.help/en_us/what-to-sell-our-boots-rJJCWaRj2.md): Please - [Retail Partnership](https://hyerboots.kustomer.help/en_us/retail-partnership-H1r17pCjh.md): Please complete the form to begin the process of becoming an authorized retailer of HYER boots - [How do I become a HYER retail partner?](https://hyerboots.kustomer.help/en_us/how-do-i-become-a-hyer-retail-partner-ryVlP7Nh3.md): Great question please complete our dealer application and our team will reach out directly ## Marketing - [Does HYER partner with companies for events?](https://hyerboots.kustomer.help/en_us/does-hyer-partner-with-companies-for-events-r1miUXVhn.md): Yes we love working with partners that align on core values and customers Please inquire via out Hyer support chat - [How do I know what events HYER will be at?](https://hyerboots.kustomer.help/en_us/how-do-i-know-what-events-hyer-will-be-at-H1UGPQN3n.md): The best way to stay up to date on Hyer is to subscribe to our newsletter or follow us on Instagram facebook or TikTok - [Want to ride for HYER?](https://hyerboots.kustomer.help/en_us/what-to-ride-for-hyer-SkUpmpRoh.md): If you are interested in joining the HYER team please email marketinghyerbootscom - [Sponsorship](https://hyerboots.kustomer.help/en_us/sponsorship-B1uQmp0ih.md): If you are interested in - [How do I apply for a sponsorship?](https://hyerboots.kustomer.help/en_us/how-do-i-apply-for-a-sponsorship-Byx3YmN22.md): Please inquire via our chat support at this time In the future a page will be set up on the website where you can fill out a form to apply for sponsorships