# Standard Warranty

> Limited Written Policy  At HYER Boots we stand behind the quality and craftsmanship of our boots We offer a limited warranty for boots purchased directly from

Source: https://hyerboots.kustomer.help/en_us/standard-warranty-B1RMg8a1kx

Last updated: 2025-11-19T17:01:49.590Z

At HYER Boots, we stand behind the quality and craftsmanship of our boots. We offer a limited warranty for boots purchased directly from HYER 90 days from the date of purchase for boots that are deemed defective due to material or manufacturing issues.

Please note that our team will carefully review any warranty claims, and boots must be deemed defective by our specialists in order to qualify for a replacement. Unfortunately, we cannot replace boots that simply do not fit, show signs of heavy wear, or show no signs of defective materials.

### Examples of what is not covered under warranty:

1.  Normal Wear and Tear:
    
    *   Boots worn for an extended period and exhibiting standard wear, such as worn-out soles, scuffs, or discoloration, are not covered.
        
2.  Accidental Damage:
    
    *   Any damage from accidents (such as stepping in water, chemicals, or extreme exposure to elements) that are not the result of a manufacturing defect.
        
3.  Misuse or Improper Care:
    
    *   Boots damaged from misuse (e.g., using dress boots for heavy-duty work or neglecting proper boot care). This includes issues like soaking boots in water or mud without proper cleaning and treatment or damage from extreme environments.
        
4.  Fit Issues:
    
    *   If you have worn the boots for longer than trying them on, but simply find they don’t fit comfortably, this is typically not covered under warranty.
        
5.  Alterations or Customization:
    
    *   Any defects arising from alterations or custom modifications done after purchase, such as adding custom soles or having the boots stretched or dyed.
        

**Limited Edition Boot Warranty Note:**  
Because Limited Edition styles are produced in small, one-time runs, replacement inventory may be extremely limited or unavailable. If a Limited Edition boot is deemed defective and we have the style and size available, we will issue a standard replacement.

If the style or size is no longer available, we will issue store credit for the full purchase price, as reproduction of Limited Edition styles is not possible. _This exception applies only to Limited Edition items and does not affect our standard warranty replacement process._

If you believe your boots may have a defect or are unsure, please reach out to our customer service team at ch@hyerboots.com with your proof of purchase, along with photos of the issue, and we will be happy to assist you.